What is RockVent LLC’s return policy? We want you to be happy with your purchase. If you are not satisfied with your order, you can request a return within 30 days of receiving the item. Please ensure that the item is unused, unwashed, and has the original tags attached.
How do I track my order? Once your order is shipped, we will email you a tracking number. You can use this number to check the status of your order on our shipping partner’s website.
Can I place an order internationally? Yes, we do ship internationally. Please note that international orders may incur additional duties and taxes, the exact amount of which depends on the regulations of the destination country.
What payment methods does RockVent LLC offer? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How do I contact us? If you have any questions or need help, please contact us by email (smrtkabrandon@gmail.com) or call our customer service hotline (7197819473).
How long does it take to process an order? We usually process orders within 1-3 business days after receiving them. You will receive a confirmation email once they have been shipped.
How do I modify or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
Does RockVent LLC offer gift wrapping? Yes, we do. You can select this option during checkout.
What if I receive a damaged item? If you receive a damaged item, please contact us within 48 hours of receiving it. Please provide photo proof and we will process an exchange or refund for you.
How do I register to become a member? You can create an account on our website, enter your personal information and set a password. After registering, you will enjoy exclusive offers and updated information.
If you have other questions, please feel free to contact our customer service team!
