Thank you for choosing RockVent LLC! We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase, please refer to the refund policy below:
Refund Application ● You have 30 days from the date you received the item to request a refund. ● Refund requests should be sent to our customer service team via email at smrtkabrandon@gmail.com.
Refund Conditions ● The item must be unused, unwashed, and with original tags and packaging. ● In order to process a refund request, you will need to provide proof of purchase, such as an order confirmation email or receipt.
Refund Processing ● Once the returned item is received and confirmed to be eligible for a refund, we will process the refund within 5-7 business days. ● Refunds will be refunded to the original payment method and may take some time to appear in your account.
Shipping Costs ● Refunds do not include original shipping costs unless the item is defective or sent in error.
Exchange Policy ● If you need to exchange an item, please return it according to the refund policy and indicate the item you need to exchange when applying.
Customer Service If you have any questions or need further assistance, please feel free to contact our customer service team. We will serve you wholeheartedly! Email: smrtkabrandon@gmail.com Phone: 7197819473
